Licensing and Usage
Frequently Asked Questions
- Does my support subscription to Rancher include support for Longhorn?
- Can we have a mix of unsupported and supported nodes at our choice/discretion?
- Can we request support for the management/upstream cluster and certain downstream clusters and not others?
- How does Rancher track our license usage?
- Is Rancher Support only for production environments?
- I procured a support subscription to 1 Rancher Management Server and a 20-node starter pack for my Production environment. Does my support subscription cover issues in my Dev/Test and Staging environments as well?
- Our usage has exceeded the number of nodes for which we purchased a Rancher Support subscription. We now have an issue. Can we continue to get assistance from Rancher Support to troubleshoot and resolve the issue?
- Does my support subscription to Rancher include support for RancherOS?