Basic Support Operations

See all 10 articles

Phone, Slack and Support Tools

Support Coverage and Response Times

See all 7 articles

Severity Levels, Designations and Escalations

See all 8 articles

RCA, Resolution, and Closure

See all 7 articles

Logs Collection and Data Residency

Requests for Enhancements (RFE)

Product Releases and Support Phases

Request for Assistance

Rancher and RancherOS

Kubernetes

See all 7 articles

Docker and OS

See all 9 articles

Security

Certified Integrations

Included Open Source Software components

See all 11 articles

Third-party Software components

Support Matrix

Node Drivers and Infrastructure

Kubernetes Cloud Providers

Application Charts

Support for all other Rancher Labs software projects

For Partners

Customizations

Localization

Licensing and Usage

See all 8 articles

Customer Satisfaction and Providing Feedback

README