Basic Support Operations

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Phone, Slack and Support Tools

Support Coverage and Response Times

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Severity Levels, Designations and Escalations

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RCA, Resolution, and Closure

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Logs Collection and Data Residency

Requests for Enhancements (RFE)

Product Releases and Support Phases

Request for Assistance

Rancher and RancherOS


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Docker and OS

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Certified Integrations

Included Open Source Software components

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Third-party Software components

Support Matrix

Node Drivers and Infrastructure

Kubernetes Cloud Providers

Application Charts

Support for all other Rancher Labs software projects

For Partners



Licensing and Usage

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Customer Satisfaction and Providing Feedback