2020 Rancher (JP) Holiday Schedule

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japan-flag-icon-32.png Japan

Business Hours: Mon - Fri, 0900 - 1700 JST

2020 Holiday Schedule for Rancher Support Team in Japan:

Day Date Occasion
WED January 1, 2020 元日 / New Year's Day
MON January 13, 2020 成人の日 / Coming of Age Day (Second Monday in January)
TUE February 11, 2020 建国記念の日 / National Foundation Day
SUN February 23, 2020 天皇誕生日 / Emperor’s Birthday
MON February 24, 2020 振替休日 / Emperor’s Birthday (observed)
FRI March 20, 2020 春分の日 / Vernal Equinox Day
WED April 29, 2020 昭和の日 / Shōwa Day
SUN May 3, 2020 憲法記念日 / Constitution Memorial Day
MON May 4, 2020 みどりの日 / Greenery Day
TUE May 5, 2020 こどもの日 / Children’s Day
WED May 6, 2020 振替休日 / Constitution Memorial Day (observed)
THU July 23, 2020 海の日 / Marine Day (Date changed for 2020)
FRI July 24, 2020 スポーツの日 / Sports Day (Date changed for 2020)
MON August 10, 2020 山の日 / Mountain Day (Date changed for 2020)
MON September 21, 2020 敬老の日 / Respect for the Aged Day (Third Monday in September)
TUE September 22, 2020 秋分の日 / Autumnal Equinox Day
TUE November 3, 2020 文化の日 / Culture Day
MON November 23, 2020 勤労感謝の日 / Labor Thanksgiving Day

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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