2020 Rancher (SG) Holiday Schedule

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singapore-flag-icon-32.png Singapore

Business Hours: Mon - Fri, 0900 - 1700 SGT

2020 Holiday Schedule for Rancher Support Team in Singapore:

Day Date Occasion
WED January 1, 2020 New Year's Day
SAT January 25, 2020 Chinese New Year Holiday
MON January 27, 2020 Chinese New Year Holiday
FRI April 10, 2020 Good Friday
FRI May 1, 2020 Labour Day / May Day
THU May 7, 2020 Vesak Day
MON May 25, 2020 Hari Raya Puasa (in lieu)
FRI July 31, 2020 Hari Raya Haji
MON August 10, 2020 Singapore National Day
SAT November 14, 2020 Deepavali
FRI December 25, 2020 Christmas

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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