2020 Rancher (IN) Holiday Schedule

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india-flag-icon-32.png India

Business Hours: Mon - Fri, 0900 - 1700 IST

2020 Holiday Schedule for Rancher Support Team in India:

Day Date Occasion
WED January 1, 2020 New Year's Day
WED January 15, 2020 Makara Sankranti
SUN January 26, 2020 Republic Day
WED March 25, 2020 Ugadi / Gudi Padwa
FRI May 1, 2020 Labour Day / May Day
SAT May 23, 2020 Eid al-Fitr
SAT August 15, 2020 Independence Day
SAT August 22, 2020 Ganesh Chaturthi
FRI October 2, 2020 Gandhi Jayanti
MON October 26, 2020 Vijayadashami Day
SAT November 14, 2020 Deepavali
FRI December 25, 2020 Christmas

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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