2020 Rancher (NZ) Holiday Schedule

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new-zealand-flag-icon-32.png New Zealand

Business Hours: Mon - Fri, 0900 - 1700 NZT (July & August) | Sun - Thu, 0900 - 1700 NZT (All other months)

2020 Holiday Schedule for Rancher Support Team in New Zealand:

Day Date Occasion
WED January 1, 2020 New Year's Day
THU January 2, 2020 New Year’s Day After
MON January 27, 2020 Auckland Anniversary
THU February 6, 2020 Waitangi Day
FRI April 10, 2020 Good Friday
MON April 13, 2020 Easter Monday
MON April 27, 2020 Anzac Day
MON June 1, 2020 Queen’s Birthday (observed)
MON October 26, 2020 Labour Day
FRI December 25, 2020 Christmas
MON December 28, 2020 Boxing Day (in lieu)

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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