2020 Rancher (AU) Holiday Schedule

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australia-flag-icon-32.png Australia

Business Hours: Mon - Fri, 0900 - 1700 AET

2020 Holiday Schedule for Rancher Support Team in Australia:

Day Date Occasion
WED January 1, 2020 New Year's Day
MON January 27, 2020 Australia Day (in lieu)
FRI April 10, 2020 Good Friday
MON April 13, 2020 Easter Monday
MON June 1, 2020 Queen’s Birthday (observed)
FRI December 25, 2020 Christmas
MON December 28, 2020 Boxing Day (in lieu)

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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