2020 Rancher (DE) Holiday Schedule

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germany-flag-icon-32.png Germany

Business Hours: Mon - Fri, 0900 - 1700 CET

2020 Holiday Schedule for Rancher Support Team in Germany:

Day Date Occasion
WED January 1, 2020 New Year's Day
FRI April 10, 2020 Good Friday
MON April 13, 2020 Easter Monday
FRI May 1, 2020 Labour Day / May Day
FRI May 8, 2020 VE Day
THU May 21, 2020 Ascension Day
MON June 1, 2020 Whit Monday
FRI December 25, 2020 Christmas

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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