2020 Rancher (US) Holiday Schedule

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united-states-of-america-flag-icon-32.png USA

Business Hours: Mon - Fri, 0900 - 1700 USET / USPT

2020 Holiday Schedule for Rancher Support Team in the USA:

Day Date Occasion
WED January 1, 2020 New Year's Day
MON February 17, 2020 President's Day
MON May 25, 2020 Memorial Day
FRI July 3, 2020 Independence Day (in lieu)
MON September 7, 2020 Labor Day
THU November 26, 2020 Thanksgiving Day
FRI November 27, 2020 Thanksgiving Day (Black Friday)
THU December 24, 2020 Christmas Eve
FRI December 25, 2020 Christmas

Support SLA during the holidays:

  • Refer to the Rancher support and maintenance terms of service page for information on business day/hour selection options and response time SLA by support plan.
  • For customers and tickets supported by the Rancher Support Team from this country, with the exception of Severity 1, response time SLA is paused on tickets of all other severity levels.
  • As necessary and as mutually agreed with our customers, Rancher Support shall reassign support tickets to Rancher Support Engineers, who are not impacted by this holiday schedule.
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