Does Hosted Rancher offer a support SLA?

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Question

Does Hosted Rancher offer a support SLA?

Answer

Yes, Hosted Rancher offers the same support Service Level Agreement (SLA) to both Hosted Rancher and customers who manage their own Rancher server instance. Support tickets can be opened both by email and via the Rancher Support Portal, as detailed in How do I file a support ticket?. Details of the support SLA can be found in the Terms of Service page on the Rancher website.

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