Is the Rancher software itself completely free (outside of the choice to add support or not add support)? Meaning if we choose no support, we can still run the same full features software?

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Yes.  Rancher products are 100% open source and free to use for anyone.  There are no hidden product features that are unlocked by signing up for a Rancher Support subscription.

Also, see Does Rancher include any 3rd party, commercial software components?

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