Rancher Product Lifecycle Advisory: Reminder on these 2019 EOM/EOL dates to plan for any upgrades and migration

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December 17, 2019

This advisory was first communicated by email, on the date mentioned above, to all Rancher customers with a then active support subscription.

Dear Rancher user,

2020 is almost here!  We have been sharing important Rancher product lifecycle dates on our Support and Maintenance Terms of Service page.  

To help you plan for any necessary upgrades for your deployments, we brought to your attention, in an email advisory earlier this year, information on some Rancher product versions that are approaching (or have reached) their End of Maintenance (EOM) and End of Life (EOL) milestones this year. 

This email is a follow-up on that same topic to highlight product versions and their EOM/EOL milestones:

EOM Dates in 2019

Rancher Version EOM Date
v2.1.x October 19, 2019
v1.6.x December 31, 2019

EOL Dates in 2019

Rancher Version EOL Date
v2.0.x November 01, 2019

What does the above mean?

After a product release reaches its EOM date, no further code-level maintenance will be provided, except for critical security-related fixes.  Product will continue to be supported in a limited manner until it reaches EOL, in the form of:

  • General troubleshooting of a specific issue to isolate potential causes
  • Upgrade recommendation to an existing newer version of product
  • Issue resolution limited to applying configuration changes and/or an upgrade recommendation to an existing newer version of product

Once a product release reaches its EOL date, a Rancher user may continue to use the product within the terms of the product licensing agreement.  Support Plan SLAs from Rancher Labs however do not apply to product versions that are past their EOL dates.

Our Support and Maintenance Terms of Service page will be updated this month for any support matrix mentions for product versions (such as v2.0.x) that have reached their EOL dates.

For Rancher v1.6 users

There has been several bug fixes, security-related fixes, performance improvements and some feature enhancements to Rancher v1.6 in the last 12-18 months.  A select list of these enhancements can be viewed here (requires login to Rancher Support Portal).  Rancher Labs strongly recommends upgrading your deployment to a 2019 release such as v1.6.28 to benefit from these enhancements, as well as plan for your deployment's future beyond the Rancher v1.6 EOM date of December 31, 2019

The following generally applies to the support and maintenance of Rancher v1.6 in 2020:

  • Rancher v1.x does not have any planned development beyond 2019 and has a published EOL date of June 30, 2020.  
  • To be eligible for limited support during the EOM to EOL phase, deployments need to be on Rancher v1.6.28 or above.
  • There is no direct upgrade path from Rancher v1.6 to v2.x.  Please visit this page, for migrating from v1.6 to v2.x.

If you are a RancherOS user, please visit our Support and Maintenance Terms of Service page for information on EOM dates.

If there are any questions, simply submit a request via this portal referencing this article and we will track and respond to your question as a Support Ticket.

Lastly, we thank you for your use of Rancher products and letting us be a part of your journey in organizational agility and innovation.  We wish you a very happy holiday season and a great 2020!

Thanks

Rancher Support Team

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