Our usage has exceeded the number of nodes for which we purchased a Rancher Support subscription. We now have an issue. Can we continue to get assistance from Rancher Support to troubleshoot and resolve the issue?

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We understand that this can happen, as you have your own customer adoption and growth. Yes, for sure, Rancher Support will help you on the specific issue. However, to avoid any future disruption, it will be required that the Rancher Support subscription is upgraded to the necessary quantity, at the earliest and within a reasonable period of time.

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