Is it possible to set up team accounts for our support?  The list of individuals who need access to support is quite a long list.

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There isn't a team account concept in Zendesk, the system we use for support tickets. That said, below is what most customers do for this context:

They will set up an internal email distribution list that has the email addresses of all their team members who need access to support. For example, ACME Co KaaS Team <KaaS.Team@acme.com.

Rancher Support will just enable a user account on Zendesk for ACME Co KaaS Team <KaaS.Team@acme.com under ACME Co's customer tenant account.

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