Can I see not just the tickets I filed but also those filed by colleagues from my organization?

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Yes, this is possible. From the My activities page is https://support.rancher.com/hc/en-us/requests, click on the Organization requests tab as shown in the screenshot below:

Note: if you do not see the the Organization requests tab, it is possible your user account may not have been set up with this permission enabled. In that case, simply file a ticket requesting access to the Organization requests and Rancher Support will take care of it, after any necessary verification.

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