We run a burst of high-profile events (e.g., big sale) that run as k8s workloads managed by Rancher. Can Rancher Support join our team remotely for the duration of these events?

Rancher Support will not join the Customer team remotely for the duration of the event. However, they will remain on standby, on high alert, to respond per SLA should there be an issue.

Rancher Support recommends Customer to notify in advance, via a support ticket, all necessary information about such events.  This will help increase the awareness of the Customer event with Rancher Support and help us ensure fastest response time should some assistance be needed during the event.