Can Rancher Support join me as I do my upgrade?

Table of Contents

Generally speaking, Rancher Support will not join a Customer for the purpose of performing upgrades of their environment. However, Customers are encouraged to notify Rancher Support of planned maintenance events for upgrade and migration. This will help increase the awareness of the Customer event with Rancher Support and help us ensure fastest response time should some assistance be needed during the maintenance window. Additionally, such notifications provides for an opportunity to validate the planned upgrade proactively rather than react to issues that could have been avoided.

Was this article helpful?
1 out of 1 found this helpful



Article is closed for comments.