We came across a mention of Fluentd as a software Rancher provides Support SLA on. Could you clarify what that covers?

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Fluentd is the open source component used and supported by Rancher 2.x for the native log forwarder functionality. To the extent of this functionality, any issues root-caused in Fluentd will be supported fully, like how any Rancher product issue would be.

In the context of Fluentd as a log aggregation system, Rancher Support is limited to ensuring its certified integration with Fluentd works as intended.

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