A support ticket can be filed by simply sending an email to email@example.com. This will create a new ticket with a unique ID, with the email subject line as the Ticket Subject and contents of the email body as the Ticket Description. Once this is created, the person who filed the ticket will receive an acknowledgment email with information on the generated ticket.
The ticket requestor can continue to engage on the ticket by simply replying back to the email notifications, that will keep the ticket conversations updated in the Support Portal.
A support ticket can also be created via the Support Portal, accessible at https://support.rancher.com or https://rancher.zendesk.com. Login and click on
Submit a request link at the top to create a new ticket.
Tickets created via either mechanism are available to the end user to access, view and interact with from the Support Portal.