Does Rancher offer support for the Sunday-Thursday work week schedule of the MENA region?

Table of Contents

Rancher Support is per schedule posted in the terms of service page on Also, shared in the FAQs under these two questions:

Does Rancher not offer support in my own timezone? Is the SLA response times for all responses or just the initial response?

Currently, only tickets with a severity level of "Severity 1" are fielded on Saturdays and Sundays. For tickets of all other severity levels, Rancher Support follows the business week of Monday-Friday only.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.