We need help validating our deployment design and operational readiness, can Rancher Support help?

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Validating deployment design and operational readiness is an activity for Rancher Field and/or Consulting teams. Requests coming in as a support ticket for this activity shall be routed to the leadership team of Rancher Field Engineering and Consulting, for follow up with the Customer.  

Topics such as the following, but not limited to, will be handled in a similar manner:

  • Best Practice Guidance
  • Deployment Review
  • Design Assistance
  • Co-development
  • Migration Assistance
  • Performance Tuning
  • Security Assessment
  • Solution Consulting
  • Topical Training
  • Technology Recommendation

Typically, these are topics that are not specific to incidents and issue troubleshooting. They are more requests with strategic drivers that usually require the help and guidance of Rancher Field and/or Consulting teams.

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