Will Rancher fix the issue and release a patch, if the problem is root-caused in Prometheus and Grafana?

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Yes. Prometheus and Grafana are the components natively used and supported by Rancher v2.2+ for monitoring and dashboards. Any issues root-caused in one of these two projects, as an included component of Rancher v2.2+, will be supported fully, like how any Rancher product issue would be.

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